Warranty Policy

 

Kabe T Distribution Co., Ltd. is a professional importer and distributor of CCTV, IT, and Fire Alarm solutions in Vietnam. We proudly distribute leading brands including KABE VISION – DAHUA – IMOU – WISUALARM – TP-Link – Seagate – Sandisk.

All products supplied by Kabe T are guaranteed for quality and supported by competitive pricing and dedicated after-sales service.

Thank you for choosing Kabe T products. We are committed to providing reliable warranty services and customer support.

A. KABE VISION – KBVISION Warranty

I. Warranty Period

Product Warranty
Cameras, Recorders, Video Door Phones, Smart Locks 24 months (2 years)
Power Supplies 12 months (1 years)
Mounting Brackets & Central Power Supplies 6 months
Seagate Hard Drives 36 months (3 years)

Kabe Vision Memory Cards

KBT Memory Cards

 84 months (7 years)

II. Warranty Terms : 

Products are eligible for free warranty service if:

  • They are within the warranty period.
  • The warranty label or barcode remains intact.
  • The defect is confirmed to be caused by manufacturing faults.

III. Warranty does not apply to products that:

  • Are out of warranty.
  • Have been disassembled or repaired without authorization.
  • Are damaged by impact, dropping, water, moisture, rust, insects, fire, natural disasters, or incorrect power supply.
  • Show physical damage such as broken CPU pins, cracked hard drives, oxidized circuit boards, or missing product markings.
  • Have missing, altered, or damaged warranty labels.
  • Shipping and delivery costs are not covered.

IV. Warranty Support:

Kabe T Warranty Center

Southern Office (Ho Chi Minh City)
104 Nguyen Xi Street, Binh Thanh Ward, Ho Chi Minh City, Vietnam
Hotline: (+84) 939 265 111 | (+84) 932 685 000
Email: [email protected]

Northern Office (Hanoi)
No. 23, Alley 69, Bui Huy Bich Street, Hoang Mai Ward, Hanoi, Vietnam
Hotline: (+84) 932 685 438

B. Dahua – Imou Warranty

I. Warranty Period

Product Warranty
Cameras, Recorders, Switches, Video Door Phones, Access Control Systems, Smart Locks 24 months (2 years)


II. Warranty Terms:

Products are eligible for free warranty service if:

  • They are within the warranty period.
  • The original barcode remains intact.
  • The defect is caused by manufacturing faults.

III. Warranty Exclusions:

Warranty does not apply to products that:

  • Are out of warranty.
  • Have been repaired or modified without manufacturer authorization.
  • Are damaged by impact, moisture, rust, water, fire, natural disasters, insects, or improper voltage.
  • Have physical damage, oxidation, or broken components.
  • Have missing, altered, or removed warranty labels/barcodes.
  • Shipping and delivery costs are not covered.

IV. Service Centers:

DAHUA Warranty Centers

  • South: 277A Nguyen Van Dau Street, Binh Loi Trung Ward, Ho Chi Minh City
  • North: 1st Floor, CT3 Vimeco Building, Tu Mo Street, Yen Hoa Ward, Hanoi

IMOU Warranty Centers

  • South: EWork Building, 103A-105-107 Nguyen Thong Street, Nhieu Loc Ward, Ho Chi Minh City
  • North: 1st Floor, AD Building, No. 15, Alley 82 Dich Vong Hau Street, Cau Giay Ward, Hanoi

C. TP-Link Warranty

Category Product Warranty
Consumer & Home Products

Mesh Wi-Fi/Deco, Wi-Fi Routers, USB Adapters, 4G/5G MiFi Routers, SOHO Switches, Range Extenders Powerline Adapters

 2 years
Smart Home Devices Smart Plugs, Smart Lights, Smart Switches, Indoor/Outdoor Tapo Cameras 2 years
 

Sensors, Smart Home Hubs, Smart Locks, Smart Buttons, LED Light Strips

1 years
Business Camera & NVR VIGI Cameras, VIGI NVRs, VIGI Solar Panels 2 years
   VIGI InSight Series Cameras (Metal Housing) 5 years
SMB Networking Devices TL-Series VPN Routers, TL-Series Switches, TL-Series SMB Routers, Indoor/Outdoor Wi-Fi 4 & Wi-Fi 5 CPEs 3 years
Omada Devices TP-Link Omada Switches, VPN Routers, Controllers, Indoor/Outdoor Wi-Fi 4/5/6/7 APs & CPEs 5 years
Omada Pro Devices Devices and Accessories 5 years
SMB Network Accessories TL-Series PoE Splitters & Injectors, Media Converters, Optical Modules, SFP+ Cables, Rackmount Chassis, Rack Mounting Kits 3 years
Omada Network Accessories Accessories with “Omada” branding, Omada Switch Core Rack Mounting Accessories 5 years
SOHO Accessories Other SOHO Accessories 12 months

D. WisuAlarm Warranty

Products Warranty
Fire Alarm Devices 1 years
Fire Alarm Control Panels 2 years

E. Seagate Warranty

Products Warranty
Seagate Hard Drives 1TB–8TB 3 years
Seagate Hard Drives 8TB AI and Above 5 years

 

Thank you for choosing Kabe T.

We are committed to delivering reliable products, professional warranty services, and the highest level of customer satisfaction.